Supported by the National Lottery through the Heritage Lottery Fund
Curzon Cinema and Arts, 46 Old Church Road, Clevedon BS21 6NN.
www.curzon.org.uk
Charity Number 1058389 Company Number 3238712
Terms and Conditions
The online and telephone purchase of tickets for film showings and other events at the Curzon Community Cinema Ltd (‘The Curzon’) is strictly subject to the following terms and conditions. By purchasing a ticket, you agree to be bound to these terms and conditions. If you are reading these terms online, please print or save a copy for your records. If you require any further information or need clarification, please contact the Cinema.
- Ticket prices are as displayed at the point of purchase and will include VAT (value added tax).
- Seating will be reserved/allocated unless otherwise specified at the time and point of purchase.
- Tickets can in some instances be transferred or credited. This will be decided on a case-by-case basis, depending on the type of event and provided we are given 48 hours notice.
- Guests should check the details printed on their tickets (or email confirmation if purchased online) are correct at the time of issue or collection. Tickets cannot be exchanged or refunded at a later date in the event of any error.
- Gift vouchers must be redeemed in person, online, or over the phone before the expiry date. Our plastic gift cards and Marilyn Monroe & Daniel Craig vouchers are no longer valid. In all circumstances gift vouchers are non-transferrable, exchangeable or refundable.
- Antisocial or disruptive behaviour will result in immediate removal from the premises. In the event of a group disturbance, the group will be treated as one and the whole group may be removed from the cinema without any entitlement to a refund.
- If forced to do so by circumstances beyond our control, we reserve the right to cancel a screening or performance. In such circumstances our liability will be limited to the refund of the cost of the ticket purchase only, or will issue replacement tickets for the same film at another time. Any incidental costs (such as, but not limited to, parking fees, concessions sales, booking fees*) are the customers sole responsibility.
- Photographic proof of age may be required for entry for all 12A, 15 and 18 certificate films. Photographic identification includes passport, driving license, UK citizen card, or Yoti digital ID. Failure to produce photo proof of age on request (including on pre-booked tickets) will result in refused entry. NO PHOTO ID, NO ENTRY.
- Alcohol may be not brought onto cinema premises from outside. Any person(s) bringing alcohol on to the premises will be refused entry. Any person(s) arriving at the premises under the influence of alcohol and/or other substances will be refused entry and the police may be called.
- Smoking and vaping are not permitted in any part of the premises.
- The Curzon reserves the right to amend these terms and conditions from time to time without notice. The terms and conditions are available on request and on the Curzon’s website.
- Sound and video recording equipment and cameras are not permitted inside the auditorium. It is a serious criminal offence to copy or attempt to copy any film or other copyright protected material shown in the auditorium. Any person(s) suspected or found to be recording copyright protected material will be removed and the police will be called.
- Every effort will be made to accommodate late-comers but to avoid disturbance to our other guests, guests who arrive after the main feature has started will not be entitled to enter the auditorium unless permitted by the Duty Manager at their discretion. If you are late to a live onstage event, we may wait until a suitable point in the performance to admit you to the auditorium. You may not be able to sit in the you booked in this instance.
- Only guests in possession of a valid ticket will be admitted into the auditorium/balcony. Ticket holders for auditorium seating areas will not be permitted onto the balcony, in some instances, you may be able to upgrade your auditorium ticket to a balcony ticket. Any guest who does not hold a valid ticket shall be refused entry to the auditorium/balcony and may be asked to leave the premises.
- Under 14s are not permitted to enter the balcony without a supervising adult.
- Tickets must be retained at all times, as these shall be required for re-entry into the auditorium.
- To comply with fire regulations, guests must not obstruct the aisles or access ways. We may ask you not to take large items such as pushchairs, buggies or scooters into the auditorium or balcony. These items will be supervised by box office staff for the duration of the screening/event.
- We reserve the right to make changes to ticket prices at any given time.
*There is a non-refundable booking fee of £1 per online transaction.
We charge a booking fee because to provide advance booking facilities via our website, we have to use other intermediate companies to provide these services. The booking fees are set to at least offset some of the additional costs incurred by us. This is not a “Credit Card Processing Fee” – credit and debit card transactions carried out in person at the cinema (including those transactions where a booking is made for another day) do not incur any additional charges. All of our credit and debit card processing costs are incorporated within our ticket prices, with no additional fees on any transaction.
